01Scope
This policy explains how BlueEyes Technology Group (“we”) handles personal data when Pikpa provides pickup coordination, estimated arrival times, advertising, and customer support.
Pikpa connects both participants in the same pickup, transmits the pickup point, and shows arrival progress. The system processes the driver’s precise location to calculate distance and estimated arrival time. The waiting person receives only the calculated distance, estimated arrival time, and task status, and does not receive or see the driver’s precise coordinates, live location, or travel route.
No account or sign-in is required. When a pickup begins, the app creates a random code that identifies the device and links the task only for that pickup. It is deleted when the task is completed, cancelled, or times out.
02Data we process and why
| Category | Data | Purpose |
|---|---|---|
| Pickup identification | Name or label you enter and vehicle hints such as plate, color, or model | Help both parties recognize each other and confirm joining |
| Task information | Pickup code, join requests, confirmation and cancellation status, deadline, and progress | Link participants, manage the flow, and prevent improper access |
| Pickup location | Address entered or selected on the map and corresponding coordinates | Tell the driver the destination and calculate distance and arrival estimate |
| Location data | Driver’s precise device location; waiting person’s location when “Current location” is used | Calculate distance and estimated arrival time or help select the pickup point |
| Task device code | Random code created by the app when the pickup begins | Identify the device and link the task during that pickup |
| Support information | Your email address, issue description, and attachments you choose to send | Answer questions, troubleshoot, and handle data-rights requests |
| Advertising and device data | IP address, approximate location, device identifiers (including the advertising identifier when system permission permits), ad views and interactions, performance data, and non-user-related crash diagnostics | Used by Google AdMob to serve, frequency-cap, measure, and improve ads and to prevent invalid traffic and abuse |
Pickup data, including the driver’s precise location, is encrypted in transit and temporarily stored on Google Cloud servers in the United States while the task is active to calculate distance and estimated arrival time. The backend provides the waiting person only with the calculated results and task status; it does not send the driver’s precise coordinates, live location, or travel route to the waiting person’s device. The data is deleted under Section 7 when the task ends. Pikpa’s own pickup backend does not record IP addresses or server connection logs and does not use push notification services. Google AdMob’s processing of advertising data is described in Section 5.
We process data you provide, data authorized by your device, actions by the other participant, and information supplied by service providers only as necessary to perform the requested service, with required consent, to meet legal duties, or as otherwise permitted by law. Advertising or tracking processing that requires separate consent or system permission is not authorized merely by using the app.
03Location, background use, and your choices
Driver
After the waiting person sends the pickup point, Pikpa begins receiving the driver’s precise location and sends it encrypted to Google Cloud for temporary storage and calculation of distance and estimated arrival time. With the required permission and device support, updates continue while the app is in the background. The waiting person receives only the calculated distance, estimated arrival time, and task status, and does not receive or see the driver’s precise coordinates, live location, or travel route.
Location processing stops when the driver taps “I’m here.” It also stops and temporary task data is cleared if either party cancels, the task times out, the driver force-closes the app, the phone restarts, or the network disconnects. Ending a task does not automatically revoke the device-level location permission.
Waiting person
You may enter an address or select a point manually. Location permission is needed only when you use “Current location”; denying it does not prevent manual selection. You share the pickup point for this task, not a continuous movement history.
You may change location permissions in device settings. Withholding required pickup data or revoking the driver’s permission may prevent distance or arrival updates from working.
05Advertising and third-party technology
Pikpa is free to download, displays third-party ads through Google AdMob, and does not offer subscriptions or in-app purchases.
The Google Mobile Ads SDK may process IP addresses (which can estimate approximate location), performance and non-user-related crash data, device identifiers, ads shown, and ad interaction data to serve, measure, frequency-cap, and improve advertising and to prevent invalid traffic. Actual processing depends on the SDK version, ad configuration, device settings, user choices, and applicable law.
Where consent or system tracking permission is required, we obtain the necessary choice before the relevant processing begins. Without App Tracking Transparency authorization, the app does not use the advertising identifier for cross-app tracking. You can change tracking permission in your device’s privacy settings.
Required third-party services include Google Maps, Google Cloud, Google AdMob, and DreamHost for support email.
06Free download and paid features
Pikpa is free to download and currently offers no subscriptions, in-app purchases, or other paid features within the app.
Pikpa servers do not receive or retain payment-card details, banking information, transaction records, or purchase receipts.
07Retention, location, and deletion
| Data | Location | Retention rule |
|---|---|---|
| Pickup locations, names, vehicle hints, pickup point, pickup code, random device code, and task information | Google Cloud / United States | Temporarily stored only during the active task; completely deleted upon completion, cancellation, timeout, or other termination |
| Advertising and device data | Google AdMob systems | Retained under Google’s service settings, privacy policy, and applicable law; the actual period depends on the data type, user choices, and necessary security or legal requirements |
| Payment and purchase data | Not applicable | Pikpa currently has no in-app purchases or subscriptions and does not receive or retain this data |
| Support email and attachments | DreamHost systems | Deleted 30 days after the case is closed |
| Pickup-data backups | Not applicable | Google Cloud does not back up temporary pickup data |
The initial service region is Taiwan. Pickup data is transferred to Google Cloud servers in the United States and deleted under the schedule above. If specific support or dispute records must be retained by law, their use will be restricted and handled under applicable requirements.
08Your data rights and how to contact us
Email support@swipepoint.app to request access, review, a copy, correction, supplementation, cessation of collection, processing or use, deletion, or withdrawal of applicable consent. If a request cannot be fulfilled under law, we will explain why.
We reasonably verify a request using the sender’s email address and any pickup code you can provide; we do not ask for an identity document. Do not email full card numbers or unnecessary sensitive information. If task data has already been deleted, we will tell you that none remains to retrieve.
We generally respond to access or copy requests within 15 days and to correction, cessation, or deletion requests within 30 days. If the law permits an extension, we will notify you and explain the reason.
09Data security
App-server traffic is encrypted with HTTPS/TLS. Google Cloud data is accessible only to authorized administrators. Pickup-code attempts are rate- or attempt-limited.
System logs do not contain names, pickup addresses, coordinates, or full pickup codes, and Google Cloud does not back up temporary pickup data. We handle and provide notice of personal-data incidents as required by applicable law.
10Minors and policy updates
People aged 18 or older may use Pikpa independently. Anyone under 18 must have a legal guardian read and agree to this policy and must use the service with that guardian’s accompaniment or assistance. The service is not designed specifically for children.
Updates will show a new effective date. We will give appropriate notice of material changes and obtain consent again when legally required.
Operator: BlueEyes Technology Group
Address: 7F, No. 200, Sec. 4, Wenxin Rd., Beitun Dist., Taichung City, Taiwan
Email: support@swipepoint.app